Exchange, Replacement & Refund Policy

At Shree Shubham Marketing, customer satisfaction is important to us. Every product is carefully inspected and tested (where applicable) before dispatch. However, if you receive a damaged, defective, or incorrect product, we're here to help.

1. Exchange Eligibility

Eligible products may be exchanged within 5 days of delivery if:

• The product is received damaged or defective.

• An incorrect product has been delivered.

• The product is covered under the applicable manufacturer's warranty (where applicable).

To be eligible for an exchange, the product must:

• Be unused and uninstalled.

• Be in the same condition as received.

• Be returned in its original packaging with all accessories.

• Be accompanied by the original invoice or proof of purchase.

2. Products Not Eligible for Exchange or Refund

The following products are not eligible for exchange or refund unless they are received damaged or an incorrect item has been delivered:

• Decorative LED lights and decorative lighting products once opened.

• Button cell batteries and other consumable products.

• Used or installed products.

• Products damaged due to improper installation, misuse, negligence, water damage, electrical faults, or unauthorized repairs.

• Products returned due to change of mind, incorrect ordering, personal preference, or compatibility issues.

• Clearance, special-order or customised products

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 5 days of delivery.

To process your request, please provide:

• Order number or proof of purchase.

• Photos of the product and packaging.

• A complete unboxing video showing the package being opened and the issue clearly visible.

The unboxing video helps us verify transit damage and process your request quickly. Claims for transit damage may be declined if an unboxing video is not available.

4. How to Request an Exchange

To request an exchange, please contact us:

Email: [email protected]

WhatsApp: +91 98850 64046

Once your request has been reviewed and approved, we'll provide return instructions.

Please do not return any product without prior approval, as unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for arranging and bearing the cost of return shipping.

Products must be securely packed to avoid damage during transit.

Shipping charges paid at the time of purchase are non-refundable.

If Shree Shubham Marketing confirms that an incorrect product was shipped by us or the product is genuinely defective due to manufacturing issues, we may, at our sole discretion, reimburse or bear the replacement shipping cost.

6. Exchange Process

Once the returned product is received, it will be inspected by our team.

If the claim is found to be valid:

• A replacement product will be dispatched, subject to stock availability.

• If the same product is unavailable, we may offer an equivalent replacement or another suitable solution.

7. Refund Policy

Our primary resolution is replacement rather than refund.

Refunds are issued only when a replacement cannot be provided.

Approved refunds will be processed to the original payment method within 4–7 business days after the returned product has been received and successfully inspected.

Cash on Delivery (COD) Orders

Refunds are not available for Cash on Delivery (COD) orders. Where applicable, customers will receive a replacement product or store credit at our discretion.

8. Manufacturer Warranty

Many branded products sold by Shree Shubham Marketing are covered by the respective manufacturer's warranty.

Warranty claims are handled according to the manufacturer's terms and conditions and are separate from this Exchange, Replacement & Refund Policy.

Customers may be required to contact the authorised service centre for warranty-related issues.

9. Limitation of Liability

Shree Shubham Marketing reserves the right to reject any exchange or refund request that does not comply with this policy or where the returned product shows signs of misuse, accidental damage, improper installation, missing parts, or tampering.

10. Contact Us

For any questions regarding exchanges, replacements or refunds, please contact us:

Shree Shubham Marketing

📍 4-2-5/6/7, Beside Bata Showroom, Rashtra Pati Road, Ranigunj, Secunderabad – 500003, Telangana, India

📞 +91 98850 64046

✉️ [email protected]